At AIMS Medical Health Pvt Ltd, we are committed to providing high-quality and genuine healthcare products. Due to the sensitive nature of medicines and healthcare items, we follow strict return and refund guidelines to ensure safety and compliance.

🔹 Return Policy

We accept returns only under the following conditions:

• The product is damaged, defective, or expired at the time of delivery
• The wrong product has been delivered
• The product packaging is tampered with

📌 Important:

• The return request must be raised within 48 hours of delivery
• The product must be unused and in original packaging
• Proper proof (images/videos) may be required for verification

🔹 Non-Returnable Products

For safety and hygiene reasons, the following items cannot be returned:

• Prescription medicines
• Opened or used products
• Personal care items (if opened)
• Products without original packaging

🔹 Refund Policy

Once your return request is approved:

• Refund will be processed within 5–7 working days
• Amount will be credited to the original payment method
• In case of Cash on Delivery (COD), refund will be processed via bank transfer or UPI

🔹 Cancellation Policy

• Orders can be cancelled before dispatch only
• Once the order is shipped, cancellation is not allowed

🔹 Replacement Policy

We offer replacement in case of:

• Damaged or defective product
• Wrong item delivered

Replacement will be processed after verification.

🔹 How to Request a Return or Refund

To request a return or refund, please contact us:

📞 Phone: +91 747 901 5755
📧 Email: gnshrx@gmail.com

Provide:

• Order ID
• Product details
• Reason for return
• Supporting images (if applicable)

🔹 Contact Us

AIMS Medical Health Pvt Ltd
📍 Ward No.10, Mitrapara Road, Jaynagar Mazilpur, Pin-743337

⚠️ Important Note

AIMS Medical Health Pvt Ltd reserves the right to approve or reject any return request based on product condition and policy compliance.